National Bank of Kuwait Children's Hospital to Improve Care Team Communication, Clinical Workflows and Patient Satisfaction With Vocera Solution

Vocera Communications, Inc. (NYSE:VCRA), a recognized leader in clinical communication and workflow solutions, announced the National Bank of Kuwait (NBK) Children’s Hospital at Sabah Medical District is deploying Vocera technology throughout its new oncology building to improve care team communication and create a quieter, more healing...

 Vocera Communications, Inc. (NYSE:VCRA), a recognized leader in clinical communication and workflow solutions, announced the National Bank of Kuwait (NBK) Children’s Hospital at Sabah Medical District is deploying Vocera technology throughout its new oncology building to improve care team communication and create a quieter, more healing environment for patients. Physicians, nurses, managers and support staff will be using the hands-free Vocera Badge and secure texting via the Vocera mobile app in its new center for hematology, cancer, and stem cell treatments. The project was timely executed in cooperation with Al Essa Group in Kuwait, a technology reseller in Kuwait.

NBK Children’s Hospital is the first Ministry of Health hospital in Kuwait to deploy smart communication technology to improve care team collaboration, optimize operational efficiency, and elevate patient safety, care and experience. The wearable, voice-controlled badges reduce overhead paging, which can be disruptive to patient care and satisfaction. The new three-story facility is part of the first phase of the hospital's operational expansion plan to improve its specialty care services. The oncology building includes an emergency department, daycare, pharmacy, laboratory, and operating theatres with multidisciplinary support staff, including child life specialists.

“NBK Children’s Hospital is committed to provide the best care to our young patients and create an environment that promotes healing and well-being. The Vocera communication system empowers our care teams to do both,” said Dr. Maitham Husain, director of NBK Children’s Hospital. “Our physicians and nurses appreciate how the intelligent Vocera system makes it faster and easier to connect with the right person and information. It’s good for our clinicians and their patients.”

“We are dedicated to support the Kuwait mission to improve service quality in the healthcare system. Smart communication powered by Vocera is an essential component to accomplishing this mission. We shall enable accountable care by leveraging the IT highway,” said Anil Pinto, General Manager of Medical Technologies at Al Essa.

The Vocera communication platform enables voice calls, secure texting, and alerting on any device a care team member chooses to use, whether it be a wearable, voice-controlled communication badge, smartphone, tablet, laptop or workstation. An integration with Vocera technology and the hospital’s telephony system also helps speed up communication in the new facility. Based on defined workflows set up within the communication system, calls, messages and notifications can be sent and escalated to specific individuals or care teams per name, role or group inside and outside the hospital. Clinicians no longer need to know multiple phone numbers or keep track of who is on call. The Vocera communication system knows.

Using the Vocera secure texting application, care team members, support staff and managers can communicate securely within the oncology building and across the entire medical campus to coordinate care, facilitate orders, and provide clinical consultations. The hospital expects to improve surgical throughput and reduce patient wait times by having quick access to off-campus surgeons and anesthesiologists.

"Vocera is honored to support (NBK) Children’s Hospital on its mission to improve the lives of young patients fighting cancer,” said Elias Saleh, Middle East Area Vice President at Vocera. “Fast, easy and reliable communication among care team members across multiple sites is so important when creating an ideal working and healing environment.”

Source: www.vocera.com